Refund and Cancellation Policy
Womb of Gold sells digital access to levels 6 to 21. Access is delivered instantly, so most purchases can't be returned once the levels are unlocked. We will always refund you in the situations below.
Cancellation
Every pass is a one-time payment. Nothing renews automatically and we never debit you again, so there's nothing to cancel. Your pass simply ends on its expiry date. A Lifetime pass doesn't expire while the Game operates.
When you get a refund
- You paid but your levels didn't unlock, and we can't fix it within 7 days of you telling us: full refund.
- You were charged twice for the same pass: the duplicate payment is refunded in full.
- You were charged the wrong amount because of our error: we refund the difference, or the whole payment if you prefer.
- A technical fault on our side stops paid levels from working, and we can't fix it within 7 days: refund for the unused part of your pass.
- We close the Game: as set out in section 9 of the Terms of Use.
- Payments by UPI QR: if you paid the wrong amount, or we can't match your UTR, we refund the money to the UPI ID it came from, or unlock once the right amount is matched.
Apart from these cases, and anything else the law requires, payments aren't refundable once your levels are unlocked. That includes changing your mind, not finishing the levels, or losing access because your account was suspended for cheating or fraud.
How to ask
Email info@sageventures.co.in within 7 days of the payment, or at any time in the closure case. Include:
- your display name and the email address you sign in with;
- the Razorpay payment ID, or the UTR from your UPI app;
- what went wrong.
We'll reply within 48 hours.
How you're paid back
Approved refunds are made to your original payment method: through Razorpay for online payments, or to the sending UPI ID for QR payments. We start the refund within 2 business days of approving it. Banks usually credit it within 5 to 7 business days. If it hasn't arrived after 10 business days, write to us with your payment ID and we'll chase it.
Chargebacks
Please contact us before raising a dispute with your bank. Most problems are fixed fastest by email. Accounts with fraudulent chargebacks may be suspended.